FAQs
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and financing options through our third-party partners. You will redirect to Paypal, thenyou can choose pay with credit or debit card in the bottom section. You don't need to create PayPal acoount.
Q: What shipping options do you offer?
A: We offer standard ground shipping, expedited shipping, and international shipping. Shipping rates and delivery times vary depending on your location and the shipping option you choose.
Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders
Q: How can I track my order?
A: Once your order has shipped, we will provide you with a tracking number and a link to the shipping carrier's website. You can use this information to track your order's delivery status. You can use www.global.cainiao.com to track your order.
Q: What is your warranty policy?
A: We offer a manufacturer's warranty on all our products, which varies depending on the product. The warranty period starts from the date of purchase and covers defects in materials and workmanship. Please refer to the product page or contact our customer service team for specific warranty information.
Q: Can I cancel or modify my order after I've placed it?
A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be canceled or modified.
Q: Do you offer installation services?
A: We do not offer installation services, but we provide detailed installation instructions and customer support to help you with the installation process.
Q: What is your return policy?
A: We offer a 10-day return policy on most items. The item(s) must be in new, unused, and resalable condition, with all original packaging, accessories, and tags attached. Please refer to our return and refund policy for more details.
Q: Can I order custom-made or special order items?
A: Yes, we offer custom-made and special order items for some of our products. Please contact our customer service team for more information and pricing.
A: You can contact our customer service team by email, or live chat. Please visit our Contact Us page for more information.